Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
5-122
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server sends the CLEAR_CONNECTION_CONF message, defined in
, to confirm
receipt of the request.
CONFERENCE_CALL_REQ
Use this message to conference an existing held call with another active call. The two calls are merged
and the two connections at the conferencing device are in the connected state. The
CONFERENCE_CALL_REQ message is defined in
and the two connections at the conferencing device are in the connected state. The
CONFERENCE_CALL_REQ message is defined in
.
Table 5-100
CLEAR_CONNECTION_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 47.
MHDR
8
InvokeID
Set to the value of the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-101
CONFERENCE_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType =
48.
48.
MHDR
8
InvokeID
An ID for this request message, returned in
the corresponding confirm message.
the corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD
where the call is located.
where the call is located.
UINT
4
HeldConnection CallID
The Call ID value assigned to the held call by
the peripheral or Unified ICM.
the peripheral or Unified ICM.
UINT
4
ActiveConnection CallID
The Call ID value assigned to the active call
by the peripheral or Unified ICM.
by the peripheral or Unified ICM.
UINT
4
HeldConnection
DeviceIDType
DeviceIDType
The type of device ID in the
HeldConnectionDeviceID floating field
(
HeldConnectionDeviceID floating field
(
USHORT
2
ActiveConnection
DeviceIDType
DeviceIDType
The type of device ID in the
ActiveConnectionDevice ID floating field
(
ActiveConnectionDevice ID floating field
(
USHORT
2
CallPlacement Type
One of the values from
specifying
how the call is to be placed.
USHORT
2
CallMannerType
One of the values from
specifying
additional call processing options.
USHORT
2
AlertRings
The maximum amount of time that the call’s
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
USHORT
2