Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Computer Telephony Integration Option 8.5
  5. Reference Guide

Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

Download
Page of 276
   
5-141
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Control Service
QUERY_DEVICE_INFO_REQ
Use this message to retrieve general information about a specified device. The 
QUERY_DEVICE_INFO_REQ message is defined in 
. 
The CTI Server sends the QUERY_DEVICE_INFO_CONF message, defined in 
, as the 
query response.
Table 5-119
QUERY_DEVICE_INFO_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 78.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD 
where the device is located.
UINT
4
Reserved
Reserved for internal use, set this field to zero.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
AgentInstrument 
The device instrument number.
STRING
64
Maximum message size (including header):
84
Table 5-120
QUERY_DEVICE_INFO_CONF Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 79.
MHDR
8
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
PeripheralType
The type of the peripheral (
).
USHORT
2
TypeOfDevice
One of the values from 
 specifying the type 
of the device.
USHORT
2
ClassOfDevice
One or more of the value flags from 
 
specifying the class(es) of the device.
USHORT
2
NumLines
The number of LineHandle and LineType fields in the 
floating part of the message, up to a maximum of 10.
USHORT
2
Reserved
Reserved for internal use.
USHORT
2
MaxActiveCalls
The maximum number of concurrent calls that can be 
active at the device. Set to 0xFFFF if unknown or 
unavailable.
USHORT
2