Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

Use this message to request that the ACD transmit a sequence of DTMF tones on behalf of a call party. 
The SEND_DTMF_SIGNAL_REQ message is defined in 

. 

CallConnectionDevice 
IDType (optional)

The type of device ID (

) in the 

following CallConnectionDeviceID 
floating field. There may be more than one 
CallConnection DeviceID Type field in the 
message (see NumCalls). This field always 
immediately follows the corresponding 
Call ConnectionCallID field.

USHORT

2

CallConnection DeviceID 
(optional)

The device identifier of one of the call 
connections. There may be more than one 
Call ConnectionDeviceID field in the 
message (see NumCalls). This field always 
immediately follows the corresponding 
CallConnectionDeviceIDType field.

STRING

64

CallState (optional)

The active state of the call (

There may be more than one CallState 
field in the message (see NumCalls). This 
field always immediately follows the 
corresponding Call ConnectionDeviceID 
field.

USHORT

2

SilentMonitorStatus 
(optional)

The silent monitor status for the call:

0: normal call (not silent monitor call)

1: monitor initiator of silent monitor 
call. This call was the result of a 
supervisor silently monitoring an 
agent.

2: monitor target of silent monitor 
call. This call was the result of an 
agent being silently monitored.

There may be more than one 
SilentMonitorStatus field in the message 
(see NumCalls). This field always 
immediately follows the corresponding 
CallState field.

USHORT

2

Maximum message size (including header):

1294

MessageHeader

Standard message header. MessageType = 91.

MHDR

8