Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

The EMERGENCY_CALL_EVENT message, defined in 

, notifies bridge clients that an 

agent is handling the indicated call as an emergency call:

The agent or supervisor can click on a Bad Call Line button on their desktop to initiate this feature. A 
record would capture the information of the trunk, gateways, and other devices used in the connection. 
This information is intended to aid troubleshooting by service personnel. 

When a line condition is in poor quality, an agent could send the BAD_CALL_REQ message to mark 
the bad line:

MessageHeader

Standard message header. MessageType = 123.

MHDR

8

PeripheralID

The Unified ICM PeripheralID of the ACD where the call is 
located.

UINT

4

ConnectionCallID

The Call ID value assigned to the call by the peripheral or 
Unified ICM.

UINT

4

ConnectionDevice 
IDType

Indicates the type of the connection identifier supplied in 
the ConnectionDeviceID floating field (

USHORT

2

SessionID

The CTI client SessionID of the CTI client making the 
notification.

UINT

4

ConnectionDevice 
ID 

The identifier of the connection between the call and the 
agent’s device.

STRING

64

ClientID 

The ClientID of the client making the notification.

STRING

64

ClientAddress 

The IP address of the client making the notification.

STRING

16

AgentExtension 

The agent’s ACD teleset extension.

STRING

16

AgentID 

The agent’s ACD login ID.

STRING

12

AgentInstrument 

The agent’s ACD instrument number.

STRING

64

Maximum message size (including header)

274

MessageHeader

Standard message header. MessageType = 139.

MHDR

8