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Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

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C H A P T E R
   
6-1
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
6
Constants and Status Codes
This section lists the possible values for various status codes and fields that can appear in CTI Server 
messages. These values are defined in the CTILink.h file, located in the \icm\include directory.
Failure Indication Message Status Codes
 shows the status codes that may be included in the FAILURE_CONF and FAILURE_EVENT 
messages.
Table 6-1
Status Codes 
Status Code
Description
Value
E_CTI_NO_ERROR
No error occurred.
0
E_CTI_INVALID_ 
VERSION
The CTI Server does not support the 
protocol version number requested by the 
CTI client.
1
E_CTI_INVALID_ 
MESSAGE_ TYPE
A message with an invalid message type 
field was received.
2
E_CTI_INVALID_ 
FIELD_TAG
A message with an invalid floating field tag 
was received.
3
E_CTI_SESSION_ 
NOT_OPEN
No session is currently open on the 
connection.
4
E_CTI_SESSION_ 
ALREADY_ OPEN
A session is already open on the 
connection.
5
E_CTI_REQUIRED_ 
DATA_ MISSING
The request did not include one or more 
floating items that are required.
6
E_CTI_INVALID_ 
PERIPHERAL_ID
A message with an invalid PeripheralID 
value was received.
7
E_CTI_INVALID_ 
AGENT_ DATA
The provided agent data item(s) are invalid. 8
E_CTI_AGENT_NOT_ 
LOGGED_ON
The indicated agent is not currently logged 
on.
9
E_CTI_DEVICE_IN_ 
USE 
The indicated agent teleset is already 
associated with a different CTI client.
10