Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

 defines the OPEN_REQ message.

CTI_SERVICE_ 
CLIENT_MONITOR

Client receives notification when all 
other CTI client sessions are opened 
and closed, and may monitor the 
activity of other CTI client sessions.

0x00000040

CTI_SERVICE_ 
SUPERVISOR

Client may request supervisor 
services.

0x00000080

CTI_SERVICE_ 
SERVER

Client identify itself as server 
application.

0x00000100

CTI_SERVICE_ 
AGENT_REPORTING

Client may reporting/routing 
ARM(Agent Reporting And 
Management) messages.

0x00000400

CTI_SERVICE_ALL_ 
TASK_EVENTS

Client receives all task events.

0x00000800

CTI_SERVICE_ 
TASK_MONITOR

Client receives monitored task 
events.

0x00001000

CTI_AGENT_STATE_C
ONTROL_ONLY

Client can change agent state only. 
Call control is not allowed. If a client 
requests for CTI_SERVICE_ 
CLIENT_CONTROL, the server may 
grant this flag to indicate that only 
agent state change is allowed.

0x00002000

Unused

0x00004000

CTI_DEVICE_STATE_
CONTROL

The client/server wishes to register 
and get resource state change 
requests

0x00008000

CTI_SERVICE_ 
UPDATE_EVENTS

Requests that this client receive 
update notification events. (No data)

0x00080000

CTI_SERVICE_ 
IGNORE_ 
DUPLICATE_ 
AGENT_EVENTS

Request to suppress duplicate agent 
state events.

0x00100000

CTI_SERVICE_ 
IGNORE_CONF

Do not send confirmations for third 
party requests.

0x00200000

CTI_SERVICE_ACD_ 
LINE_ONLY

Request that events for non-ACD 
lines not be sent. (Unified CCE only)

0x00400000