Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

5-40

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 5 Application Level Interfaces

Client Events Service

CALL_DEQUEUED_EVENT

The CTI Server may send a CALL_DEQUEUED_EVENT message to the CTI client when a call is
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in

Table 5-20

SkillGroupID

The Unified ICM SkillGroupID of
the agent SkillGroup queue that the
call has been added to. May contain
the special value NULL_SKILL_
GROUP (

Table 6-3

) when not

applicable or not available. There
may be more than one SkillGroupID
field in the message (see NumSkill
Groups). This field always
immediately follows the
corresponding SkillGroupNumber
field.

UINT

SkillGroupPriority

The priority of the skill group, or 0
when skill group priority is not
applicable or not available. There
may be more than one SkillGroup
Priority field in the message (see
NumSkillGroups). This field always
immediately follows the
corresponding SkillGroupID field.

USHORT

Maximum message size (including header):

698

Table 5-19

CALL_QUEUED_EVENT Message Format (continued)

Table 5-20

CALL_DEQUEUED_EVENT Message Format

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header.
MessageType = 86.

MHDR

MonitorID

The Monitor ID of the device or call
monitor that caused this message to
be sent to the client, or zero if there is
no monitor associated with the event
(All Events Service).

UINT

PeripheralID

The Unified ICM PeripheralID of the
ACD where the call activity
occurred.

UINT

PeripheralType

The type of the peripheral
(

Table 6-7

USHORT

ConnectionDevice
IDType

The type of device ID in the
ConnectionDeviceID floating field
(

Table 6-13

USHORT