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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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5-44
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
NumNamed 
Variables
The number of NamedVariable 
floating fields present in the 
floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray 
floating fields present in the 
floating part of the message.
USHORT
2
ServiceNumber
The service that the call is 
attributed to, as known to the 
peripheral. May contain the special 
value NULL_SERVICE 
(
) when not applicable or 
not available. 
UINT
4
ServiceID
The Unified ICM ServiceID of the 
service that the call is attributed to. 
May contain the special value 
NULL_ SERVICE (
when not applicable or not 
available.
UINT
4
SkillGroupNumber
The number of the agent Skill 
Group the call is attributed to, as 
known to the peripheral. May 
contain the special value NULL_ 
SKILL_GROUP (
) when 
not applicable or not available. 
Some ACDs ignore this field 
and/or use the ACD default; see the 
list immediately following 
UINT
4
SkillGroupID
The Unified ICM SkillGroupID of 
the agent SkillGroup the call is 
attributed to. May contain the 
special value NULL_SKILL_ 
GROUP (
) when not 
applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.
USHORT
2
MRDID
Media Routing Domain ID as 
configured in Unified ICM and the 
ARM client.
INT
4
Floating Part
Field Name
Value
Data Type
Max. 
Size
AgentInstrument 
The agent instrument that the call 
will be routed to.
STRING
64
Table 5-22
AGENT_PRE_CALL_EVENT Message Format (continued)