Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

5-42

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 5 Application Level Interfaces

Client Events Service

CALL_ATTRIBUTE_CHANGE_EVENT

Changes to certain key attributes of the call will generate a CALL_ATTRIBUTE_CHANGE_EVENT to
the client.

The CALL_ATTRIBUTE_CHANGE_EVENT message is defined in

Table 5-21

Table 5-21

CALL_ATTRIBUTE_CHANGE_EVENT message format

SkillGroup
Number

The number of an agent Skill Group
queue that the call has been removed
from, as known to the peripheral.
May contain the special value
NULL_SKILL_GROUP (

Table 6-3

)

when not applicable or not available.
There may be more than one
SkillGroupNumber field in the
message (see NumSkillGroups).
Some ACDs ignore this field and/or
use the ACD default; see the list
immediately following

Table 5-5

UINT

SkillGroupID

The Unified ICM SkillGroupID of
the agent SkillGroup queue that the
call has been removed from. May
contain the special value
NULL_SKILL_ GROUP (

Table 6-3

)

when not applicable or not available.
There may be more than one
SkillGroupID field in the message
(see NumSkill Groups). This field
always immediately follows the
corresponding SkillGroup Number
field.

UINT

SkillGroupPriority The priority of the skill group, or 0

when skill group priority is not
applicable or not available. There
may be more than one SkillGroup
Priority field in the message (see
NumSkillGroups). This field always
immediately follows the
corresponding SkillGroupID field.

USHORT

Maximum message size (including header):

262

Table 5-20

CALL_DEQUEUED_EVENT Message Format (continued)

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header.

MHDR

MonitorID

Always 0

UINT