Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-66
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Supervisor Service
EMERGENCY_CALL_EVENT
The EMERGENCY_CALL_EVENT message, defined below, notifies bridge clients that an agent is
handling the indicated call as an emergency call:
handling the indicated call as an emergency call:
AGENT_TEAM_CONFIG_EVENT
Once a supervisor CTI client session is opened, the CTIServer will send one or more
AGENT_TEAM_CONFIG_EVENT messages with the list of team members for that supervisor.
AGENT_TEAM_CONFIG_EVENT messages with the list of team members for that supervisor.
ConnectionDevice ID
The identifier of the device connection associated
with the new call.
with the new call.
STRING
64
Maximum message size (including header)
88
Table 5-47
EMERGENCY_CALL_CONF Message Format (continued)
Table 5-48
EMERGENCY_CALL_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 123.
MHDR
8
PeripheralID
The Unified ICM PeripheralID of the ACD where the call
is located.
is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the call by the peripheral or
Unified ICM.
Unified ICM.
UINT
4
ConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in
the ConnectionDeviceID floating field (
the ConnectionDeviceID floating field (
).
USHORT
2
SessionID
The CTI client SessionID of the CTI client making the
notification.
notification.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The identifier of the connection between the call and the
agent’s device.
agent’s device.
STRING
64
ClientID
The ClientID of the client making the notification.
STRING
64
ClientAddress
The IP address of the client making the notification.
STRING
16
AgentExtension
The agent’s ACD teleset extension.
STRING
16
AgentID
The agent’s ACD login ID.
STRING
12
AgentInstrument
The agent’s ACD instrument number.
STRING
64
ClientAddressIPV6
(not supported by
Unified ICM)
(not supported by
Unified ICM)
The IP Address of the CTI client. Where supported this
may replace ClientAddress; one but not both must be
present.
may replace ClientAddress; one but not both must be
present.
STRING
16
Maximum message size (including header)
274