Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
6-29
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Constants and Status Codes
ConnectionDeviceIDType Values
ConnectionDeviceIDType Values
shows the possible ConnectionDeviceIDType values.
CALLTYPE _CONSULT
Consult call.
12
CALLTYPE _CONSULT_
OFFERRED
OFFERRED
Announced transferred call.
13
CALLTYPE _CONSULT_
CONFERENCE
CONFERENCE
Conferenced consult call.
14
CALLTYPE _CONFERENCE
Conference call.
15
CALLTYPE_UNMONITORED
Inside or outbound call for which no call events will be
received.
received.
16
CALLTYPE_PREVIEW
Automatic out call in which the agent is given the option
to proceed to dial a contact.
to proceed to dial a contact.
17
CALLTYPE_RESERVATION
Call made to reserve an agent for some other function.
18
CALLTYPE_ASSIST
Call to supervisor for assistance.
19
CALLTYPE_EMERGENCY
Emergency call.
20
CALLTYPE_SUPERVISOR_
MONITOR
MONITOR
Supervisor silently monitoring call.
21
CALLTYPE_SUPERVISOR_
WHISPER
WHISPER
Supervisor monitoring call, agent can hear supervisor.
22
CALLTYPE_SUPERVISOR_
BARGEIN
BARGEIN
Supervisor conferenced into call.
23
CALLTYPE_SUPERVISOR_
INTERCEPT
INTERCEPT
Supervisor replaces agent on call.
24
CALLTYPE_TASK_ROUTED_
BY_ICM
BY_ICM
Task routed by Unified ICM
25
CALLTYPE_TASK_ROUTED_
BY_APPLICATION
BY_APPLICATION
Task routed by application
26
CALLTYPE_NON_ACD
Agent call that is a non-ACD routed call.
27
Table 6-12
CallType Values (continued)
CallType
Description
Value
Table 6-13
ConnectionDeviceIDType Values
ConnectionDevice
IDType
IDType
Description
Value
CONNECTION_ID_
NONE
NONE
No ConnectionDeviceID is provided.
0xffff
CONNECTION_ID_
STATIC
STATIC
The ConnectionDeviceID value is stable over
time (between calls).
time (between calls).
0
CONNECTION_ID_
DYNAMIC
DYNAMIC
The ConnectionDeviceID value is dynamic
and may change between calls.
and may change between calls.
1