Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-72
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Call Data Update Service
NumNamed
Variables
Variables
The number of NamedVariable floating fields present in
the floating part of the message.
the floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray floating fields present in the
floating part of the message.
floating part of the message.
USHORT
2
CallType
The general classification of the call type (
).
USHORT
2
CalledParty
Disposition
Disposition
Indicates the disposition of called party
USHORT
2
CampaignID
Campaign ID for value that appears in the Agent Real
Time table. Set to zero if not used.
Time table. Set to zero if not used.
UINT
4
QueryRuleID
Query rule ID for value that appears in the Agent Real
Time table. Set to zero if not used.
Time table. Set to zero if not used.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The identifier of the connection between the call and the
device.
device.
STRING
64
ANI (optional)
The calling line ID of the caller.
STRING
40
UserToUserInfo
(optional)
(optional)
The ISDN user-to-user information element.
UNSPEC
131
CallerEnteredDigits
(optional)
(optional)
The digits entered by the caller in response to IVR
prompting.
prompting.
STRING
40
CallVariable1
(optional)
(optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10
(optional)
(optional)
Call-related variable data.
STRING
41
CallWrapupData
(optional)
(optional)
Call-related wrapup data.
STRING
40
NamedVariable
(optional)
(optional)
Call-related variable data that has a variable name defined
in the Unified ICM. There may be an arbitrary number of
Named Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes. See
in the Unified ICM. There may be an arbitrary number of
Named Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes. See
for the format of this field.
NAMED
VAR
VAR
251
NamedArray
(optional)
(optional)
Call-related variable data that has an array variable name
defined in the Unified ICM. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See
defined in the Unified ICM. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See
for the format of this field.
NAMED
ARRAY
ARRAY
252
CustomerPhone
Number (optional)
Number (optional)
Customer phone number for value that appears in the
Agent Real Time table.
Agent Real Time table.
STRING
20
CustomerAccount
Number (optional)
Number (optional)
Customer Account Number for value that appears in the
Agent Real Time table.
Agent Real Time table.
STRING
32
Table 5-57
SET_CALL_DATA_REQ Message Format (continued)