Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-74
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Call Data Update Service
Figure 5-8
Release Call Message Flow
The RELEASE_CALL_REQ and RELEASE_CALL_CONF messages are defined in
and
The CTI Server responds to the CTI client with the RELEASE_CALL_CONF message:
CTI Client
CTI Server
RELEASE_CALL_REQ
RELEASE_CALL_CONF
Table 5-59
RELEASE_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 28.
MHDR
8
InvokeID
An ID for this request message, returned in the
corresponding confirm message.
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where
the call is located.
the call is located.
UINT
4
Connection
DeviceIDType
DeviceIDType
The type of device ID in the ConnectionDevice ID
floating field (
floating field (
USHORT
2
Connection CallID
The Call ID value assigned to the call by the
peripheral or Unified ICM.
peripheral or Unified ICM.
UINT
4
Floating Part
Field Name
Value
Data Type
Byte Size
Connection DeviceID
The device ID of the device associated with the
connection.
connection.
STRING
64
Maximum message size (including header):
88
Table 5-60
RELEASE_CALL_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 29.
MHDR
8