Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
1-5
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 1 CTI Server Overview
CTI Server Configurations
Figure 1-2
Typical Duplex Configuration Environment
CTI Bridge Configuration
In CTI Bridge configurations, a CTI Bridge Client provides the connection between an existing CTI
Application and Unified ICM, as shown in
Application and Unified ICM, as shown in
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