Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 1 CTI Server Overview
CTI Server Message Set
For a description of the session management messages, see
For
information on messages in the other categories, see
Miscellaneous
Messages related to system-level events on the PG (for
example, peripheral off-line, loss of PG-to-Central
Controller communications).
example, peripheral off-line, loss of PG-to-Central
Controller communications).
Call Events
Messages related to call state changes.
Agent Events
Messages related to agent state changes.
Call Data Update
Messages related to CTI client modification of call
data.
data.
Client Control
Messages related to the direct control of agent state (for
example, login, logout) as well as control of inbound
and outbound calls.
example, login, logout) as well as control of inbound
and outbound calls.
Table 1-1
CTI Server Message Categories