Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

186

AGENT_INIT_READY_ 
EVENT

Notify client that Unified ICM is ready 
to receive agent and task 
resynchronization messages.

187

GET_PRECALL_ 
MESSAGES_REQ

Request any pending PRE-CALL 
messages.

188

GET_PRECALL_ 
MESSAGES_RESP

Response to GET_PRECALL_ 
MESSAGES_REQ.

189

AGENT_LEGACY_PRE_ 
CALL_EVENT

Current task context.

190

FAILURE_RESP 

Failure response to ARM indication 
messages.

191

BEGIN_TASK_EVENT 

Indicates the specified task has entered 
the system, either queued, offered, or 
begun. 

192

QUEUED_TASK_EVENT 

Indicate the specified task has been 
queued in the router. 

193

DEQUEUED_TASK_ 
EVENT

Indicate the specified task has been 
dequeued from the router.

194

OFFER_TASK_EVENT 

Indicates the specified agent has been 
reserved to handle the specified task 

195

START_TASK_EVENT 

Indicates the specified agent has started 
handling the task. 

196

PAUSE_TASK_EVENT 

Indicates the specified agent has 
temporarily suspended handling of the 
specified task. 

197

RESUME_TASK_EVENT 

Indicates the specified agent has 
resumed handling of the specified task 
after having previously sent a Pause 
Task message. 

198

WRAPUP_TASK_EVENT 

Indicates the specified agent is no 
longer actively handling the task but is 
doing followup work related to the task. 

199

END_TASK_EVENT 

Indicates the specified agent has ended 
handling of the specified task. 

200

TASK_DATA_UPDATE_ 
EVENT

Update task context for the specified 
task.

201

TASK_MONITOR_ 
START_REQ

Request to start the task monitor with 
the task mask in the request message.

202

TASK_MONITOR_ 
START_CONF

Response to TASK_ 
MONITOR_START_REQ.

203

TASK_MONITOR_ 
STOP_REQ

Request to stop the task monitor with 
the monitor ID in the request message.