Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 3 Messaging Conventions
Message Types
204
TASK_MONITOR_
STOP_CONF
STOP_CONF
Response to TASK_MONITOR_
STOP_REQ.
STOP_REQ.
205
CHANGE_ TASK_
MONITOR_MASK_REQ
MONITOR_MASK_REQ
Request to change the task monitor
mask with the new mask in the request
message.
mask with the new mask in the request
message.
206
CHANGE_ TASK_
MONITOR_MASK_CONF
MONITOR_MASK_CONF
Response to CHANGE_ TASK_
MONITOR_MASK_REQ.
MONITOR_MASK_REQ.
207
MAX_TASK_LIFETIME_E
XCEEDED_EVENT
XCEEDED_EVENT
Unified ICM terminated a task which
had exceeded its configured maximum
lifetime – the result is equivalent to the
task ending due to an end task but with
a special reason code in the
Termination Call Detail record.
had exceeded its configured maximum
lifetime – the result is equivalent to the
task ending due to an end task but with
a special reason code in the
Termination Call Detail record.
208
SET_APP_PATH_DATA_
IND
IND
Set or update the application
path-specific data variables available to
routing scripts.
path-specific data variables available to
routing scripts.
209
TASK_INIT_REQ
Report task’s state – used when an
Unified ICM taskID has not yet been
assigned to the task because the task
began when the ARM client interface
was down.
Unified ICM taskID has not yet been
assigned to the task because the task
began when the ARM client interface
was down.
210
TASK_INIT_RESP
Response to the TASK_INIT_REQ
message.
message.
211
ROUTE_REGISTER_EVE
NT
NT
Register to receive route requests
212
ROUTE_REGISTER_REPL
Y_EVENT
Y_EVENT
Reply to registration message
213
ROUTE_REQUEST_EVEN
T
T
Route request for a destination for a
call
call
214
ROUTE_SELECT
Supplies a route destination for a route
request
request
215
ROUTE_END
End Routing dialog
216 -
235
235
Reserved
Reserved
236
TEAM_CONFIG_REQ
237
TEAM_CONFIG_EVENT
238
TEAM_CONFIG_CONF
239-24
7
7
Reserved
Register to receive route requests
240
CALL_ATTRIBUTE_CHA
NGE_EVENT
NGE_EVENT
Reply to registration message
Table 3-1
Message Set (continued)
Number Message Type
Purpose