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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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5-8
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
MonitorID
The Monitor ID of the device or call monitor 
that caused this message to be sent to the client, 
or zero if there is no monitor associated with the 
event (All Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD 
where the call is located.
UINT
4
PeripheralType
The type of the peripheral (
USHORT 2
NumCTIClients
The number of CTI Clients associated with this 
call. This value also indicates the number of CTI 
Client signatures and timestamps that are 
present in the floating part of the message. 
USHORT 2
NumNamedVariables
The number of NamedVariable floating fields 
present in the floating part of the message.
USHORT 2
NumNamedArrays
The number of NamedArray floating fields 
present in the floating part of the message.
USHORT 2
CallType
The general classification of the call type 
(
).
USHORT 2
ConnectionDevice IDType
Indicates the type of the connection identifier 
supplied in the ConnectionDeviceID floating 
field (
).
USHORT 2
ConnectionCallID
The Call ID value previously assigned to this 
call by the peripheral or Unified ICM.
UINT
4
NewConnectionDeviceIDType
Indicates the type of the connection identifier 
supplied in the NewConnectionDeviceID 
floating field (
).
USHORT 2
NewConnectionCallID
The new Call ID value assigned to this call by 
the peripheral or Unified ICM.
UINT
4
CalledPartyDisposition
Indicates the disposition of called party
USHORT 2
CampaignID
Campaign ID for value that appears in the Agent 
Real Time table. Set to zero if not used.
UINT
4
QueryRuleID
Query rule ID for value that appears in the Agent 
Real Time table. Set to zero if not used.
UINT
4
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDeviceID (required)
The previous identifier of the call connection.
STRING
64
NewConnectionDeviceID 
(required)
The new identifier of call connection.
STRING
64
ANI (optional)
The calling line ID of the caller.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information element.
UNSPEC 131
DNIS (optional)
The DNIS provided with the call.
STRING
32
DialedNumber (optional)
The number dialed.
STRING
40
Table 5-4
CALL_DATA_UPDATE_EVENT Message Format (continued)