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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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5-39
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
NumSkillGroups
The number of Skill Group queues 
that the call has queued to, up to a 
maximum of 20. This value also 
indicates the number of Skill 
GroupNumber, Skill GroupID, and 
SkillGroupPriority floating fields in 
the floating part of the message.
USHORT
2
LocalConnection 
State
The state of the local end of the 
connection (
).
USHORT
2
EventCause
A reason for the occurrence of the 
event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
QueueDeviceID 
(optional)
The device ID of the queuing device. STRING
64
CallingDeviceID 
(optional)
The device ID of the calling device. STRING
64
CalledDeviceID 
(optional)
The device ID of the called device.
STRING
64
LastRedirectDevice 
ID (optional)
The device ID of the redirecting 
device.
STRING
64
SkillGroupNumber
The number of an agent SkillGroup 
queue that the call has been added 
to, as known to the peripheral. May 
contain the special value 
NULL_SKILL_GROUP (
when not applicable or not available. 
There may be more than one 
SkillGroup Number field in the 
message (see NumSkillGroups). 
Some ACDs ignore this field and/or 
use the ACD default; see the list 
immediately following 
INT
4
Table 5-19
CALL_QUEUED_EVENT Message Format (continued)