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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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5-41
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or Unified 
ICM.
UINT
4
QueueDeviceType
Indicates the type of device identifier 
supplied in the QueueDeviceID 
floating field (
USHORT
2
ServiceNumber
The service that the call is attributed 
to, as known to the peripheral. May 
contain the special value 
NULL_SERVICE (
not applicable or not available.
UINT
4
ServiceID
The Unified ICM ServiceID of the 
service that the call is attributed to. 
May contain the special value 
NULL_ SERVICE (
) when 
not applicable or not available.
UINT
4
NumQueued
The number of calls remaining in the 
queue for this service.
USHORT
2
NumSkillGroups
The number of Skill Group queues 
that the call has been removed from, 
up to a maximum of 20. This value 
also indicates the number of 
SkillGroupNumber, Skill GroupID, 
and SkillGroup Priority floating 
fields in the floating part of the 
message. A zero value indicates that 
the call has been implicitly removed 
from all queues.
USHORT
2
LocalConnection 
State
The state of the local end of the 
connection (
).
USHORT
2
EventCause
A reason for the occurrence of the 
event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
Connection 
DeviceID 
The device ID of the device 
associated with the connection.
STRING
64
Table 5-20
CALL_DEQUEUED_EVENT Message Format (continued)