Cisco Cisco Prime Collaboration Assurance 11.5 Information Guide
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The IT manager was able to take corrective action and configure QoS appropriately to resolve call quality
degradation issues. These reports also enabled IT staff members to get a measure of baseline performance of
their Unified Communications network against which call quality can be measured.
Cisco Prime Collaboration Assurance enables IT to significantly reduce the time taken to troubleshoot issues.
Network topology views allow the enterprise’s IT staff to quickly gain visibility into Unified Communications
Network topology views allow the enterprise’s IT staff to quickly gain visibility into Unified Communications
deployment. Issues are isolated faster - and consequently resolved faster as well - using built-in dashboards and
intuitive drill down tools. Cisco Prime Collaboration Assurance enables IT to detect faults from third party endpoints
as well. Video endpoints from Polycom are being used. With Cisco Prime Collaboration Assurance, the enterprise’s
as well. Video endpoints from Polycom are being used. With Cisco Prime Collaboration Assurance, the enterprise’s
IT did not have to spend time, money, and costly resources on multiple management platforms, thus providing a
quick ROI.
The Cisco Prime Collaboration Analytics module provides historical reporting of key performance indicators (KPIs)
and helps enable IT network managers to analyze trends for capacity planning, resource optimization, and QoS.
This module has been very beneficial in a variety of ways. Using this module, the enterprise’s IT staff is able to size
This module has been very beneficial in a variety of ways. Using this module, the enterprise’s IT staff is able to size
WANs in an effective manner by gaining insights into top callers, top dialed numbers, and top call traffic locations.
IT organization is able to identify route group and trunk utilization for all the trunks as well as CAC (Call Admission
Control) Bandwidth Utilization for all the enterprise’s locations. All these dashlets provide visibility over the long
Control) Bandwidth Utilization for all the enterprise’s locations. All these dashlets provide visibility over the long
term enabling IT organization to allocate network resources in an optimal manner based on usage patterns and
demand for Unified Communications resources.
According to Michael Mertens, the enterprise’s network engineer focused on Unified Communications, “Prime
Collaboration Assurance and Analytics has been incredibly helpful in troubleshooting poor call quality issues as
well plan for future capacity and has empowered IT to deliver a superior experience for end users. This is a top
notch solution for managing a UC network.
”
Figure 1. At-a-Glance Dashboards