Cisco Cisco Unified Contact Center Enterprise 8.5(1) Troubleshooting Guide
C:\icm\lab1\PG1A\logfiles>procmon lab1 pg1a pim1
14:37:37 Trace: EMT Creating Mutex Global\IMTConnect_DisconnectLock
>>>>
Dperiph command provides the information of PIM status. Also gives the time PIM is in that status.
>>>> dperiph
ProcessName=pim1 ShutdownType=1 Duplex=1 Side=1
GeoTelBaseDir=C:\icm\lab1\pg1a RegistryBase=ICM\lab1\PG1A DMPSystemID=1
MDSConnections=1 MDSPIMHandle=33 MDSOPCHandle=1 PIMHeartBeatTime=-1
CTIRestarts=0
RoutingClientState=ACTIVE
State=ACTIVE StateInitTime=11/17 09:53:47 (6.1 day)
La command lists all agents configured for a specific PIM along with their current status. Agent
with id 1011 is logged with phone extension 1011. Some output is omited for brevity.
with id 1011 is logged with phone extension 1011. Some output is omited for brevity.
>>>> la
HashIndex SkillTargetID Periph# C Ext# Inst# ActGroups Attributes
195 5003 1011 Y 1011(1011) 1011(1011 ) (0x168c6), ..., (0x65), true
196 5004 1012 Y 1012(1012) 1012(1012 ) (0x168c6), ..., (0x66), true
197 5007 1013 Y -1(-1 ) -1(-1 ) true
Dagent <agent ID> command shows more details about the agent configuration.
>>>> dagent 1011
HashIndex=195 SkillTargetID=5003 PeripheralNumber=1011 ExtensionNumber=1011(1011)
ConfigExtension=-1(-1) InstrumentNumber=1011(1011)
AgentDeskSettingsID=5000 ConfigSkillGroupIDSize=6 AgentPassword={enc:1}3+rxA5Rcy6U+BE7Q==
EnterpriseName=UCM143.Levicheva_Ekaterina Description= UserDeletable=T
FirstName=Ekaterina LastName=Levicheva LoginName=kalevich
ConfigSkillGroupID[0] - 5000 (SkillGroup=92358 SkillPriority=0)
ConfigSkillGroupID[1] - 5001 (SkillGroup=101 SkillPriority=0)
ConfigSkillGroupID[2] - 5002 (SkillGroup=102 SkillPriority=0)
ConfigSkillGroupID[3] - 5008 (SkillGroup= 0 SkillPriority=0)
ConfigSkillGroupID[4] - 5009 (SkillGroup=1475603 SkillPriority=0)
ConfigSkillGroupID[5] - 5010 (SkillGroup=15176698 SkillPriority=0)
ActiveGroupAssignmentSize=6 StateSize=6 DurationCurrentStateSize=6
ActiveGroupAssignment[0] - 92358 (0x168c6) Priority=0 State=AS_NOT_READY DurationState=0
ActiveGroupAssignment[1] - 101 (0x65) Priority=0 State=AS_NOT_READY DurationState=0
ActiveGroupAssignment[2] - 102 (0x66) Priority=0 State=AS_NOT_READY DurationState=0
ActiveGroupAssignment[3] - 0 (0x0) Priority=0 State=AS_NOT_READY DurationState=0
ActiveGroupAssignment[4] - 1475603 (0x168413) Priority=0 State=AS_NOT_READY DurationState=0
ActiveGroupAssignment[5] - 15176698 (0xe793fa) Priority=0 State=AS_NOT_READY DurationState=0
Attributes=true ConfigParam= SupervisorAgent=N
ConfigParam= AgentLoginDisabled=N
OnACall: F PrevState: AS_NOT_READY PendPrevState: AS_AVAILABLE
CurrSkillIdx: 3 DefSkillIdx: 3 NTID: 100000 UnavailReqID: -1
NumActACDCalls: 0 NumActCalls: 0 WrapupData: SubState: (0x3): LOGIN READY
AgentCache: deviceNetworkTargetID = -1,agentSkillTargetID = -1,agentState = AS_UNKNOWN
Di /ext <agent extension> command gives the output of all 10 lines which EA PIM maintains
internally. It is similar to “jdi” command in JGW.
internally. It is similar to “jdi” command in JGW.
>>>> di /ext 1011
HashIdx= 3 InstNumber= 1011 AgentID= 1011 InstType= TELE_SET_TYPE Monitored=-1 CurLine#= -1
Extn:1011/0 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/1 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/2 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/3 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/4 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/5 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/6 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011
Extn:1011/7 LT=LT_UNKNOWN LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1 LineWeight=10010 DeviceID=1011