Cisco Cisco E-Mail Manager Unity Integration Option

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Agent_Interval

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Agent_Skill_Group_Interval

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Peripheral_Interval

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Service_Interval

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Skill_Group_Interval

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Call_Type_Interval

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Call_Type_SG_Interval

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Campaign_Query_Rule_Interval

The time source that the PG uses to copy the historical interval data (15 or 30
minute) and send to the CallRouter. Any change made to the time source

Time Source

requires simultaneous shutdown (PG services to be stopped and restarted
simultaneously) of both PG sides.

Two time source options are available:

•

Use Central Controller Time. The PG uses the Central Controller
CallRouter time source to obtain the historical interval (15 or 30 Minute)
data and send to the CallRouter (default time source when adding or
upgrading a PG).

•

Use ACD Time. The PG uses the corresponding ACD time source to obtain
only the 30 minute historical interval data and send to the CallRouter. (15
minute historical data is not supported for PG's that use the ACD time
source.)

Note: If the Use ACD Time option is enabled, the CallRouter-generated
Call Type and Call Type Skill Group data will not align with the
Peripheral-generated Skill Group data.

This option is only available for the following client types for the defined
PG:

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Definity G3

–

Aspect

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Rockwell

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Rockwell Spectrum

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IPCC Enterprise Gateway

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ACMI

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)