Cisco Cisco E-Mail Manager Unity Integration Option

When defining a new PG, select one from the pop-up selection box.

Selecting a type of peripheral automatically places that type's default values
in the associated peripheral's Client type, Peripheral service level type, Service
level type, and Service level threshold fields.

• Once a client type is selected and saved in the database, the selection box

options change and you are limited on how you can change that type. If the
client type is PG Generic, then you may be able to change that type from
the Peripheral tab. However, if the peripheral is online and agents are logged
onto it, then the agents will be automatically logged off when the peripheral's
client type is changed.

• Previously configured PG types used in earlier releases that are no longer

supported, such as ACP1000, will display the following error message when
the PG is selected: "Client Type 'ACP1000' is no longer supported. This PG
should be deleted."

A string containing information, such as logon information, specific to the PG.

For example: -

Additional information about the PG.

Information about the physical controller.

Address for CTI server as <IP>:<port> in either dotted numeric or name format.
If a CTI server is installed at the PG, then enter its address. This address is

needed if an agent is connected through a CTI server rather than through a
peripheral.

Address for CTI server as <IP>:<port> in either dotted numeric or name format.
The secondary CTI address is needed if a CTI server is installed at the PG and
the Unified ICM system is duplexed.

Note: If you use a simplex system, fill in both the addresses. Otherwise the
CeM arm connection will not be established.

The system software stores historical information in either fifteen-minute or
half-hour summaries (but not both), based on the reporting interval option set.

TheCallRouter sends these records to the Logger, which in turn writes them
to the Central Database.

Select the 15 Minute or 30 Minute reporting interval option (default is 30
Minute).

Note: Be aware that the 15 Minute interval requires a larger amount of space
than the 30 Minute interval.

Interval data is populated in these tables:

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)