Cisco Cisco E-Mail Manager Unity Integration Option

Describes the Configuration Manager tool and how to use it to define
and maintain information about your enterprise in the Unified ICM
database.

This chapter also contains a call type configuration example based
on the child deployment documented in the Cisco Contact Center
Gateway Deployment Guide for Cisco Unified ICME/CCE/CCX
located at 

.

Explains how to configure multiple records at a time.

Explains how to define your routing clients.

This chapter also contains a dialed number configuration example
based on the child deployment documented in the Cisco Contact
Center Gateway Deployment Guide for Cisco Unified
ICME/CCE/CCX.

Explains how to define your peripherals, trunk groups, and dialed
numbers.

This chapter also contains a PG configuration example based on the
child deployment documented in the Cisco Contact Center Gateway
Deployment Guide for Cisco Unified ICME/CCE/CCX.

Explains how to define the services, skill groups, and agents associated
with each peripheral.

This chapter also contains an agent and a skill group configuration
example based on the child deployment documented in the Cisco
Contact Center Gateway Deployment Guide for Cisco Unified
ICME/CCE/CCX.

Explains how to define the routes and targets within your system.

Describes how to configure multimedia applications in the system
software.

Describes the ECC and user variables and how to define and use them.

Discusses the Network IVR/VRU feature that lets you divert a call
to an interactive voice response unit for additional processing.

Discusses the different terminology peripheral manufacturers use for
agents, skill groups, and services.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)