Cisco Cisco E-Mail Manager Unity Integration Option
Related Documentation
Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at:
documentation, is accessible from Cisco.com at:
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS),
Cisco Agent Desktop (CAD), Cisco Agent Desktop Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco Unified
IP IVR, Cisco Unified Intelligence Center, and Cisco Support Tools. The following list provides
more information.
Cisco Agent Desktop (CAD), Cisco Agent Desktop Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco Unified
IP IVR, Cisco Unified Intelligence Center, and Cisco Support Tools. The following list provides
more information.
•
For documentation for the Cisco Unified Contact Center products mentioned above, go to
, click Voice and Unified
Communications, then click Customer Collaboration, and then click Cisco Unified Contact
Center Products or Cisco Unified Voice Self-Service Products, then click the product or
option you are interested in.
Center Products or Cisco Unified Voice Self-Service Products, then click the product or
option you are interested in.
•
For troubleshooting tips for the Cisco Unified Contact Center Products mentioned above, go
to
to
, and then click the product
or option you are interested in.
•
Documentation for Cisco Unified Communications Manager is accessible from:
•
•
The Product Alert tool is accessible from (login required):
•
For information about the Cisco software support methodology, see Software Release and
Support Methodology: ICM/IPCC available at (login required):
Support Methodology: ICM/IPCC available at (login required):
.
•
For a detailed list of language localizations, see the Cisco Unified ICM/Contact Center
Product and System Localization Matrix available at the bottom of the following page:
Product and System Localization Matrix available at the bottom of the following page:
Product Naming Conventions
In this release, the product names listed in the table below have changed. The New Name (long
version) is reserved for the first instance of that product name and in all headings. The New
Name (short version) is used for subsequent instances of the product name.
version) is reserved for the first instance of that product name and in all headings. The New
Name (short version) is used for subsequent instances of the product name.
Note: This document uses the naming conventions provided in each GUI, which means that in
some cases the old product name is in use.
some cases the old product name is in use.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
3
Preface
Related Documentation