Cisco Cisco E-Mail Manager Unity Integration Option

Network VRU Script Data Descriptions

Each row identifies a script used by a network VRU to handle a call. A VRU script is managed
by the VRU itself. It is not stored in the Unified ICM database or directly managed by the system
software. The system software can only direct the VRU to run the script.

Note: The Network VRU Script Bulk tool is not available on a Limited (single Instance)
Administration & Data Server.

(display only) A symbol indicating whether a row's record is changed, not
changed, to be deleted, or to be inserted.

Identifies the network VRU associated with the script.

The name of the script as known at the VRU.

The enterprise name of the script.

(optional) The name of the customer associated with the script.

Indicates whether the system software can interrupt the script (for example,
if a routing target becomes available): Yes or No.

Indicates whether the script can override its own Interruptible attribute: Yes
or No.

(optional) A parameter string that is sent to the VRU to initialize the script.

(optional) The number of seconds the system software will wait for a response
after invoking the script.

If the system software does not receive a response from the routing client
within this time, it assumes the VRU script has failed.

(optional) Additional information about the script.

Configuring Network VRUs

First, you need to define each logical VRU in the database.

How to Configure a Network VRU

Perform the following steps to configure a Network VRU:

Within the Configuration Manager, select Tools Explorer Tools Network VRU Explorer.
The Network VRU Explorer window appears.

In the Network VRU Explorer window, enable Add Network VRU by clicking Retrieve.

Click Add Network VRU. The Network VRU property tab appears.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)