Cisco Cisco E-Mail Manager Unity Integration Option

Complete the Network VRU property tab.

Note: The Name and Type fields are required. For a description of the available types, see
"

." All other fields are optional. For additional information refer

to the online Help.

Click Save to apply your changes.

Network VRU Labels

You must associate all VRU Types (except Type 6) with a Network VRU Label.

How to Define a Network VRU label

Perform the following steps to define a Network VRU label:

In the Network VRU Explorer window, click Retrieve and select the Network VRU you want
to add the label to. The Label property tab appears.

Note: For information on defining labels, see the "

" section.

Complete the Label property tab.

Note: The Routing client, Label, and Label type fields are required. All other fields are
optional. For additional information refer to the online Help.

Click Save to apply your changes.

Network VRU System Information

For Network VRUs, you must use the System Information dialog to define a range of correlation
IDs so the system software can communicate with the VRU about the call.

How to Set the Default Network VRU and Range of Correlation Numbers

Perform the following steps to set the default Network VRU and range of correlation numbers:

Within the Configuration Manager, select Tools > Miscellaneous Tools > System Information.
The System Information window appears.

In the System Information window, select the Default Network VRU.

Enter the Minimum Correlation Number.

Enter the Maximum Correlation Number.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)