Cisco Cisco IP Contact Center Release 4.6.1

Skill Group Explorer

The following sections show you how to use the Skill Group Explorer to view and configure a
skill group and its associated routes, peripheral targets, and labels.

How to View a Skill Group

To view a skill group, follow these steps:

In the Configuration Manager's menu, select Tools > Explorer Tools > Skill Group Explorer.
The Skill Group Explorer window appears.

In the Select filter data box, select the peripheral associated with the skill group you want to
view. You can choose the name from the drop-down list of peripheral enterprise names.

Select any other filters you want. None in the Optional filter box means all skill groups associated
with the selected peripheral will be displayed.

Click Retrieve. This lists in the tree list box the name(s) of the retrieved service(s).

In the tree list box, select a service to display its configuration information on the right side of
the window.

If the skill group has a route associated with it, click its icon in the tree list box to display its
configuration information. Do the same for a peripheral target associated with the route and a
label associated with the peripheral target.

Note: A tree object is unassigned if it was made by another configuration tool and was not
assigned (mapped) to a parent object; for example, a label might not have been assigned to a
peripheral target or a route might not have been assigned to a service, and so on.

Skill Group Explorer Tab Descriptions

The tables in the following sections describe the tabbed fields in the Skill Group Explorer
records.

Skill Group Tab

The Skill Group tab allows you to view (and edit, if you have maintenance access) the properties
of the currently selected skill group. A skill group is a collection of agents that share a common
set of skills.

(selection list) The media routing domain associated with the skill group.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)