Cisco Cisco IP Contact Center Release 4.6.1

How to Modify a Service

To modify a service, do the following:

Follow the steps for viewing a service. (See the "

" section.)

Edit the configuration information. (For field descriptions, see the "

Note: You cannot modify fields that are greyed out.

With the mouse, you can select an object and then move it to another part of the tree, as long
as its object type belongs in that tree location. For example, to move a route to another service,
select it and then move the mouse to that service. When that service becomes highlighted, lift
your finger off the mouse. You can also use the Bulk Configuration tool to take the output of a
switch and create 20 or 30 labels. Then, using the Service Explorer, you can attach the labels
to an appropriate location.

When you make a modification, the Changed icon

Figure 36: Changed icon

appears next to the selected item in the tree list box.

Click Save.

The modified data is saved in the Unified ICM database and the Changed icon is removed from
the edited object in the tree list box.

How to Define a Service and/or Its Associated Records

To define a service and/or its associated records follow these steps:

In the Configuration Manager menu, select Tools > Explorer Tools > Service Explorer. The
Service Explorer window appears.

In the Select filter data box of the Explorer window, click Retrieve. This enables the Add
Service button.

Click Add Service. A new service appears in the tree list box with a To Be Inserted icon

Figure 37: To be inserted icon

next to it. Tabbed fields also appear on the right for the new service's configuration information.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)