Cisco Cisco IP Contact Center Release 4.6.1

Configuring Routes and Routing Targets

This chapter describes how to configure the information that routing clients use to interpret the
response from the system software and route the call to its destination.

It includes:

•

An overview of the routes and targets subsystem

•

Information on how to configure routes, network targets, and labels

•

A discussion of mapping labels to dialed numbers

•

Information about service arrays

•

Instructions for using the Application Wizard

•

A discussion of default route and default label

•

Information about scheduled targets and translation routes

This chapter contains the following topics:

•

•

•

•

•

•

•

•

•

•

•

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)