Cisco Cisco IP Contact Center Release 4.6.1

Click Save.

How to Set a Default Label for a Dialed Number/Script Selector

After you have defined labels, you can set a default label for each dialed number/script selector.
If the system software fails to find a label by running the routing scripts for the call type, it uses
the default label for the dialed number/script selector.

You can use the Configuration Manager's Dialed Number Bulk tool to configure many dialed
number/script selectors at a time or the Dialed Number/Script Selector List tool to configure
one at a time. The following instructions show how to use the Dialed Number/Script Selector
List tool.

In the Configuration Manager's menu, select Tools > List Tools > Dialed Number/Script
Selector List. The Dialed Number/Script Selector List window appears.

Select the filters you want click Retrieve. The enterprise names for the dialed number/script
selector(s) retrieved are listed in the list box.

Select the dialed number/script selector you want and click the Attributes tab.

In the Default label field, select the enterprise name of a label from the selection list. This list
includes all labels associated with the same routing client as the dialed number/script selector.

After choosing the label, click Save.

Note: Within a routing script, you can explicitly invoke the default label for the current dialed
number/script selector by using a Termination node.

Service Arrays

Service arrays are closely tied to network trunk groups. Typically, you use service arrays in
cases where:

•

You have similar peripheral services defined on multiple VRUs.

•

VRUs all share the same network group.

By grouping the services of multiple VRUs into a service array, you can send calls to a single
target (a service array) and let the network deliver the call to any one of the peripheral services
that make up the service array. For example, if several VRUs each support a Quotes service,
you can define a Quotes service array for those services.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)