Cisco Cisco IP Contact Center Release 4.6.1
You must define the announcements and peripheral targets that the routing clients use. These
are called network targets. Later, you can associate a routing label with each network target.
are called network targets. Later, you can associate a routing label with each network target.
How to Define Peripheral Targets
A peripheral target is a combination of a network trunk group and a DNIS value. You must
work with your interexchange carrier or other routing client to set up the trunk groups on which
you expect to receive calls and the DNIS values that are sent with them.
work with your interexchange carrier or other routing client to set up the trunk groups on which
you expect to receive calls and the DNIS values that are sent with them.
Step 1
In the Configuration Manager menu, select Configure ICM > Targets > Target from the menu
bar.
bar.
The resulting menu (see the following
) gives you the option of creating multiple
peripheral targets, using the Peripheral Target Bulk configuration tool or creating a peripheral
target for a service, a service array, a skill group, a translation route, or an agent. Select the
appropriate tool for your needs.
target for a service, a service array, a skill group, a translation route, or an agent. Select the
appropriate tool for your needs.
Step 2
Use the online help if you have questions.
Step 3
When finished, click Save.
Figure 42: Configuration Manager’s Target Submenu
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 8: Configuring Routes and Routing Targets
Network Targets