Cisco Cisco IP Contact Center Release 4.6.1
How to Configure Service Arrays
To configure service arrays, proceed along the following steps:
Step 1
In the Configuration Manager menu, select Configure ICM > Targets > VRU Service Arrays
> Service Array Explorer. The Service Array Explorer window appears.
> Service Array Explorer. The Service Array Explorer window appears.
Step 2
In the Select filter data box, select the appropriate filters and click Retrieve. This enables the
Add Service array button and displays a list of all currently defined service arrays associated
with the selected PG.
Add Service array button and displays a list of all currently defined service arrays associated
with the selected PG.
Step 3
You can define a new service array or modify an existing one:
•
To set up a new service array, click Add Service array.
Note: To create subsequent service arrays for the same PG, select the PG in the tree list
window and then click Add Service array.
window and then click Add Service array.
•
To modify an existing service array, select it in the tree list window.
Step 4
In the Service Array tab for the selected service array, enter values for the following fields:
•
Name. A unique name for the service array.
•
Description. Additional information about the service array.
Step 5
Click the Members tab.
This tab lists the services that are current service array members of the selected PG.
•
To add service members, click Add. Then in the Add Service Member window, select the
name of a service from the list of available records and click OK. The Available records list
contains all the services connected to the peripherals associated with the selected PG.
name of a service from the list of available records and click OK. The Available records list
contains all the services connected to the peripherals associated with the selected PG.
•
To remove a service member, select it in the list and click Remove.
Step 6
Add or modify a route associated with the service array:
•
To add a route, select the service array in the tree list box, and click Add Route. Or in the
tree list box, select a route from the UNASSIGNED group and drag it to the service array.
Then in the Route tab, enter or modify the Name and Description.
tree list box, select a route from the UNASSIGNED group and drag it to the service array.
Then in the Route tab, enter or modify the Name and Description.
•
To modify the route, select it in the tree list box, and modify the Name and Description in
the Route tab.
the Route tab.
Step 7
Add or modify one or more peripheral targets for the route:
•
To add a peripheral target, select the route and click Add Peripheral target. Or in the tree
list box, select a peripheral target from the UNASSIGNED group and drag it to the route.
Then in the Peripheral target tab, enter the following:
list box, select a peripheral target from the UNASSIGNED group and drag it to the route.
Then in the Peripheral target tab, enter the following:
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 8: Configuring Routes and Routing Targets
Service Arrays