Cisco Cisco IP Contact Center Release 4.6.1

The number of times the VRU queries the caller when the caller enters incorrect
data. The range is from 1 to 9. The default value is 3.

VRU Locale List Tool

This tool allows you to list the VRU locales currently defined in the Unified ICM database, to
define new ones, and to view, edit, or delete the records of existing ones.

Select Filter Data Box

Use the Select filter data box (see the "

additional information) to select and retrieve data from the database. Until you retrieve database
data, no data is displayed.

VRU Locales List Box

Lists the VRU locales retrieved and or created in the current editing session. The tabbed fields
on the right side of the window display the properties of the selected VRU locales.

A combination of language and country which define the grammar and prompt set to use when
the VRU plays prompts.

Attributes Tab

Allows you to view and (if you have maintenance access) to define, modify, and delete VRU
locales.

A combination of language and country which define the grammar and prompt set to use when
the VRU plays prompts. The default is en_US. This cannot be longer than 10 characters.

Configuring Network VRUs and VRU Scripts

Before you start configuring a Network VRU, you must know its type. The VRU type determines
what routing script nodes the system software needs to use to communicate with the VRU. For
example, when interacting with a Type 3 VRU, the system software executes a routing script
containing a Send to VRU node in order to successfully process a call.

The following table lists the VRU types that are currently available.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)