Cisco Cisco IP Contact Center Release 4.6.1

Required: All Unified CVP
micro-application scripts

Simplifies configuration requirements in Unified
CVP Comprehensive Model deployments.

10

Use this type for calls that originate from a TDM
VRU or ACD and need to be transferred to Cisco
Unified Customer Voice Portal (Unified CVP) for
self service or queuing, and for calls that originate
from an Unified CCE Unified CM and need to be
transferred to Unified CVP for self service or
queuing.

It is not really necessary to include a Send to VRU node in a script referring to a Type 3 or Type 7 VRU, as the Queue and Run

VRU Script nodes automatically send the call to the VRU if it is not already there when they execute. However, make a practice

of including it in such scripts, as it can act as a visual aid if you ever need to troubleshoot the script.

For Types 3 and 7 you must use the System Information dialog to configure a range of correlation
IDs. These IDs allow the system software to match calls arriving at the VRU with calls sent
there by the system software. (For Types 2 and 8, the system software uses the DNIS values
associated with the translation route to match up the calls. For Type 6, no matching is required
since the call is already at the VRU.)

VRU Port Map Data Descriptions

A VRU Port Map associates a VRU trunk with an ACD trunk or an ADC port. In cases where
ACD and VRU PIMs are controlled by the same PG, each row in the VRU_Port_Map table
specifies how a VRU port maps to an ACD trunk or port.

(display only) A symbol indicating whether a row's record is changed, not
changed, to be deleted, or to be inserted. (See the "

Indicates the VRU Trunk Group associated with this port map.

Indicates the VRU Trunk associated with this port map.

Type of mapping associated with this port map. There are two mapping types:

•

VRU Trunk, which maps to ACD Trunk

•

VRU Port, which maps to ACD Port

This selection determines which two of the next four fields are editable.

(optional) Indicates the ACD Trunk Group associated with this port map.

(optional) Indicates the ACD Trunk associated with this port map.

(optional) Indicates the ACD Peripheral associated with this port map.

(optional) Indicates the ACD Port associated with this port map.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)