Cisco Cisco IP Contact Center Release 4.6.1

In the Explorer tools, when a record in the tree is selected, you can add another record of the
same kind or a record immediately below it in the tree hierarchy. In the List tools, the Add
button is enabled only for the single type of records listed.

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Selecting a record and clicking Delete marks the record (with a red x) for deletion. However,
the record is not deleted until you click Save.

Delete toggles to Undelete when you select an object marked for deletion. To undelete an
object marked for deletion, select it and click Undelete.

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In the Explorer and List tool windows, right clicking on a retrieved record displays an options
menu containing all the editing options for that record.

Note: This menu is not available in the List tools if you have read-only access.

Accessing Database Records

The Bulk Configuration, Explorer, and List tools enable you to access records from the database
in the same way. In these tools, use the Select filter data box to select and retrieve data from
the database. Until you retrieve database data, no data is displayed.

In the top left of the Bulk Configuration Insert, the Explorer, and the List tool windows is a
Select filter data box similar to the following.

Figure 14: Select Filter Data Box

In this example, all records belonging to the Boston_PG_1 peripheral and having JO in their
names are selected for retrieval from the database.

The filters used to select data vary according to the type of data. In the preceding example, data
is first selected by peripheral and then by name. Some filter selection boxes have only optional
filters.

To achieve maximum response time when retrieving records

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)