Cisco Cisco IP Contact Center Release 4.6.1

Configuring Dialed Number/Script Selectors

After you have set up a routing client, you need to define the dialed number/script selectors
serviced by it. A dialed number/script selector can represent an actual number dialed by a caller
or any string passed by a routing client to indicate the number dialed.

The Configuration Manager's Dialed Number/Script Selector List tool allows you to list the
dialed number/script selectors currently defined in the Unified ICM database, to define new
ones, and to view, edit, or delete the records of existing ones. The following instructions show
you how to configure individual dialed number/script selectors. For configuring multiple dialed
number/script selectors at a time, see Chapter 4, "

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Dialed Number/Script Selector List Tab Descriptions

How to View, Define, Delete, or Modify Dialed Number/Script Selectors

Note: The "

contains an example of how to configure dialed numbers on a child deployment, which is
documented in the Cisco Contact Center Gateway Deployment Guide for Cisco Unified
ICME/CCE/CCX.

Follow the steps below, to view, define, delete, or modify dialed number/script selectors:

From within the Configuration Manager menu, select Tools > List Tools > Dialed
Number/Script Selector List. The Dialed Number/Script Selector List window appears.

In the Select filter data area, select the Routing client and Customer associated with the dialed
number/script selector.

Note: Once you have saved a Dialed Number record to the Unified ICM database, you cannot
update the Routing Client field.

If you are viewing or modifying a previously created record and you want to limit the number
of records retrieved from the database, also select one of the optional filters.

Click Retrieve. This enables the Add button and displays a list of the retrieved dialed
number/script selectors.

The properties of the dialed number/script selector selected in the Dialed Number/Script Selector
list box on the left side of the window are displayed in the property tabs on the right side of the
window:

The following properties are displayed:

•

The Attributes tab allows you to view and (if you have maintenance access) to define, edit,
or delete the attributes of the selected dialed number/script selector. Attributes with an asterisk

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)