Cisco Cisco IP Contact Center Release 4.6.1

Set IPCC_RC_2500 as the Name, then select bh03 as the Customer setting.

Check Permit Application Routing on the route points controlled by the Parent (the Post route
points and the Translation route points).

This provides the link between the Parent and the Child. It gives the Parent visibility to the
Dialed Number so it is able to handle it.

Click Save.

The dialed number appears in the tree list.

Repeat this to add two more dialed numbers (one for each skill group).

When complete, you have the following DNs:

•

2500

–

Connects to all of the skill groups.

–

Named IPCC_RC_2500.

•

2501

–

Connects to SG01.

–

Named IPCC_RC_2501.

•

2502

–

Connects to SG02.

–

Named IPCC_RC_2502.

Click Save, then Close to exit the Skill Group Explorer Tool.

Dialed Number/Script Selector List Tab Descriptions

The following tables describe the tabbed property fields and buttons that configure a dialed
number record.

Attributes Tab

Allows you to view and (if you have maintenance access) to define, edit, or delete the attributes
of the dialed number/script selector.

Attributes with an asterisk are required.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)