Cisco Cisco Unified Contact Center Enterprise 10.0(1)

–

<SN n> where n is the CompuCALL session associated with the Primary ACD
DN or Secondary DN in the Extension field.

–

<CDN> indicates that the Primary ACD DN in the Extension field is a CDN.

–

<DN dn> <ID posID> where dn is an Agent DN and posID is the associated
agent position ID.

•

For Siemens ACDs, this string is optional.

Click this button to enter new monitor data. Then, select a type from the Type
selection list, fill in any other appropriate field information, and press the Enter
key.

Click this button to delete the selected row item from the list of Current peripheral
monitor entries.

Displays the Extension of the selected Current peripheral monitor entries for editing
purposes. Click Save when you are done editing to save your changes.

Displays the Configuration Parameter of the selected Current peripheral monitor
entries for editing purposes. Click Save when you are done editing to save your
changes.

Displays the Type of the selected Current peripheral monitor entries for editing
purposes. Click Save when you are done editing to save your changes.

Default Route Tab

Use this tab to create a default route for each Media Routing Domain that is associated with a
peripheral.

The media routing domain configured for the selected default route entry.

The default route configured for the media routing domain of the selected default
route entry.

Note: The default route configured for the media routing domain of the selected
default route entry. Click any column header to reverse the sort order
(ascending-to-descending or descending-to-ascending). The indicator to the right
always points to the lowest item in the current list order.

Click to enter new default route data. Then, enter a media routing domain and a
route.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)