Cisco Cisco Unified Contact Center Enterprise 10.0(1)
Description
Field/Button
Click to delete the selected row item from the list of current default route entries.
Delete
Enter the media routing domain when creating a new default route entry.
Media routing domain (required)
Enter the route when creating a new default route entry.
Route
Agent Distribution Tab
Use the Agent Distribution tab to list and view the agent distributions currently defined in the
Unified ICM database and (if you have maintenance access) to define new agent distributions,
and to edit, or delete existing ones. This data is stored in the database Agent Distribution table.
Unified ICM database and (if you have maintenance access) to define new agent distributions,
and to edit, or delete existing ones. This data is stored in the database Agent Distribution table.
Note: The PG Explorer (and the assigning of agent distribution) is not available on a limited
Administration and Data Server.
Administration and Data Server.
Table 16: Agent Distribution Tab Field Descriptions
Description
Field
Specifies whether agent reporting is enabled for the peripheral. Select this option if
you want the peripheral to report agent-level statistics to the system software.
you want the peripheral to report agent-level statistics to the system software.
Enable agent reporting
Note:
• Agent Reporting implies Auto Configuration. Agent Reporting without
auto-configuration is NOT supported. Unified ICM does not support Agent
Reporting on manually configured agents with auto-configuration off.
Reporting on manually configured agents with auto-configuration off.
• If the peripheral's client type is CallManager/SoftACD, then you must select an
agent desk setting in the PG Explorer's Peripheral tab before you can enable agent
reporting. The peripheral's client type is indicated in the PG Explorer's Peripheral
tab.
reporting. The peripheral's client type is indicated in the PG Explorer's Peripheral
tab.
Specifies whether agent event detail reporting is enabled for the peripheral. This
checkbox is enabled only if the Enable agent reporting checkbox is selected.
Making this selection result in agent reason codes being added to agent reporting.
checkbox is enabled only if the Enable agent reporting checkbox is selected.
Making this selection result in agent reason codes being added to agent reporting.
Agent event detail
Note: This checkbox is enabled by default if you are adding a Unified CM PG.
Lists the agent distributors (Administration Clients or Administration & Data Servers)
available for distributing agent report data for the selected peripheral.
available for distributing agent report data for the selected peripheral.
Agent distribution entries
Site name
One or more names of agent distribution sites associated with the selected peripheral.
Agent real time data
N indicates the agent real time data is not enabled. Y indicates the agent real time
data is enabled.
data is enabled.
Agent historical data
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 6: Configuring Peripherals and Trunk Groups
Configuring a PG