Cisco Cisco IPCC Web Option

The Routes and Target Subsystem

For every routing request it processes, the system software determines an announcement to be
played to the caller, a route for the call, or a special action such as ring-no-answer or signal
busy.

To see the elements of the routes and targets subsystem and the order in which you must define
them, see the following 

elements defined in the routing client and peripheral subsystems. For example, you must define
a network trunk group and trunk group, which are part of the peripheral subsystem, before you
can define a peripheral target.

Figure 40: Routes and Target subsystem

For information on defining routing clients and dialed numbers, see the "

" section. For information on defining trunk groups, see the "

" section. For information on defining services and

skill targets, see the "

" section. This section describes the

relationship between the elements in the Routes and Targets subsystem and how to configure
them.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)