Cisco Cisco IPCC Web Option

Scheduled Targets

A scheduled target is a special type of destination for a call. The system software has only
limited information about a scheduled target: the number of calls that the target can handle
simultaneously and the number of calls currently in progress at the target.

Note: Scheduled targets are only available for NICs that use intelligent network support. These
include CRSP, INAP (CS-1 and CS-2), Carrier AIN, and CWC routing targets.

The system software determines the number of calls the target can handle by referring to a
periodic schedule associated with the target, as shown in the following 

Figure 47: A Scheduled Target with Multiple Periods

The system software determines the number of calls in progress based on the number of calls
it has sent and the number of calls that have ended. (The routing client must inform the system
software each time a call at the target ends.)

The system software evaluates the periods in the order listed in the Schedule Periods dialog.
(You can use the up and down arrow buttons to change a period's position within the list.)

You can also associate the scheduled target with previously defined routing labels.

For information on defining routing labels, see the "

" section. For information

about referencing scheduled targets in a routing script, refer to the Scripting and Media Routing
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.

Use the Scheduled Target Manager to configure a scheduled target and associated schedule.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)