Cisco Cisco IPCC Web Option

Before you begin configuring the system software for the integrated applications, you must
upgrade the system software.

For complete and current information on Software Requirements, refer to the Hardware &
System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center
Enterprise & Hosted. The Unified ICM BOM is available at: 

Refer to the Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted for
specific upgrade and installation requirements.

How to Install the Application Interface

Note: Important! You must install the application interface before beginning the Unified ICM
configuration.

If you want your Administration & Data Server to be the point of contact for the integrated
applications configuration (to host the CMS Server), you need to perform this installation.

Refer to the Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted for
detailed information about the Administration & Data Server setup.

Run the Web Setup tool (accessed from the Unified CCE Tools folder).

Select Component Management > Administration & Data Servers.

Edit the Administration & Data Server on which the Distributor Service is running.

On the Database and Options page, be sure to check Configuration Management Service
(CMS) Node.

Finish the installation process by completing the rest of the pages, then click Finish to save
your edits.

After installing the application interface, you need to run the CMS Control tool on the installed
Administration & Data Server to set up, from the Unified ICM side, the connections that allow
the integrated applications to talk to that Administration & Data Server. You must also configure
each application's end of the connection.

To improve performance, if no debugging is being performed using that console, keep the CMS
node console minimized. If the console is not minimized, considerable CPU resources are tied
up displaying numerous messages from the system I/O.

" section for more information about using the

CMS Control tool to set up the connections between the system software and the integrated
applications.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)