Cisco Cisco IPCC Web Option

Configuring Cisco Unified Intelligent Contact
Management Software for Integrated Applications

These instructions provide information for installing and configuring Unified ICM Release 8.0
software as part of a system integrated with the integrated applications.

Note: For detailed information about the Unified EIM and Unified WIM applications, refer to
the system administration documentation at 

.

For additional information about the system software, refer to the 

 (http://

www.cisco.com) listing Unified ICM documentation: 

For a high-level overview of integrating the applications with the system software, refer to the
Cisco Customer Contact Suite Implementation Map that is delivered with the system software.

Note: Important! While performing the tasks outlined in this chapter, be sure to note the system
software configuration information, as you will need to enter this information when configuring
the integrated applications.

This chapter contains the following topics:

•

•

•

Cisco Unified Intelligent Contact Management 8.0 Software Requirements

Note: Important! Do not install the system software and the integrated applications on the
same machine.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)