Cisco Cisco IPCC Web Option

Network IVRs/VRUs

This chapter discusses the Network IVR/VRU feature that lets you divert a call to an interactive
voice response unit for additional processing.

It includes:

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An introduction to IVR/VRUs

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Information on how to configure IVR/VRUs

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A discussion on how to access IVR/VRUs in scripts

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Instructions on how to queue calls at IVR/VRUs

This chapter contains the following topics:

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Introducing Network IVRs/VRUs

Each routing client can have one or more associated Network Voice Response Units (VRUs).
A VRU is a telecommunications computer, also called an Interactive Voice Response (IVR)
unit, that responds to caller-entered touch-tone digits.

The routing client can be a public network interexchange carrier (IXC) intelligent network, or
a private network peripheral, such as an Aspect or Avaya ACD.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)