Cisco Cisco IPCC Web Option

Figure 8: Explorer Tools Help

Configuration Manager Tools

Use the menu bar in the Configuration Manager window to select the task or tool you want.

Enable you to configure multiple records at a time.

Enable you to both view records and their related records and to define,
edit, and delete them and their relationships.

The difference between the Explorer tools and the List tools is that the
Explorer tools manage records that have more than one relationship
while the List tools manage records that have no or only one relationship
to other records.

Help you perform configuration tasks for which the previous tools are
not appropriate.

Guide you through configuration tasks.

Adds outbound dialing functionality to the existing inbound capabilities
of the system software.

Outbound Option

Note: Refer to the Outbound Option Guide for Cisco Unified Contact
Center Enterprise & Hosted and the online help for detailed information
about Outbound Option.

Note: Refer to each tool's online help for detailed information.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)