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Cisco IPCC Web Option
Cisco Cisco IPCC Web Option
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List of Figures
Figure 1: Sample Routing Script.....................................................................................................................................10
Figure 2: Targets, routes and labels.................................................................................................................................14
Figure 3: Unified ICME Route Request Processing........................................................................................................16
Figure 4: MRD Hierarchy Example 1: Service level threshold at the MRD...................................................................26
Figure 5: MRD Hierarchy Example 2: Changing the Peripheral....................................................................................26
Figure 6: MRD Hierarchy Example 3: Changing the Skill Group..................................................................................27
Figure 7: Configuration Manager....................................................................................................................................33
Figure 8: Explorer Tools Help.........................................................................................................................................34
Figure 9: Green check......................................................................................................................................................39
Figure 10: Red X.............................................................................................................................................................39
Figure 11: Yellow arrow...................................................................................................................................................39
Figure 12: Yellow addition...............................................................................................................................................39
Figure 13: Red Circle.......................................................................................................................................................39
Figure 14: Select Filter Data Box....................................................................................................................................41
Figure 15: Not changed icon............................................................................................................................................55
Figure 16: Changed icon..................................................................................................................................................55
Figure 17: Changed Icon.................................................................................................................................................55
Figure 18: To be deleted icon..........................................................................................................................................55
Figure 19: Example Bulk Configuration Edit Window...................................................................................................57
Figure 20: Edit Range dialog box....................................................................................................................................60
Figure 21: Routing Client Subsystem..............................................................................................................................70
Figure 22: Two Clients / One Logical Interface Controller.............................................................................................71
Figure 23: Two Clients / Two Logical Interface Controllers...........................................................................................71
Figure 24: Changed icon..................................................................................................................................................75
Figure 25: To be inserted Icon.........................................................................................................................................76
Figure 26: Marked for deletion icon................................................................................................................................77
Figure 27: Peripheral Subsystem.....................................................................................................................................86
Figure 28: Records generated by PG Explorer................................................................................................................87
Figure 29: PG to be inserted icon..................................................................................................................................100
Figure 30: Changed Icon...............................................................................................................................................103
Figure 31: Marked for deletion Icon..............................................................................................................................104
Figure 32: Example Network Trunk Group Explorer Window.....................................................................................107
Figure 33: Marked for deletion icon..............................................................................................................................111
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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