Cisco Cisco Unified Contact Center Enterprise 9.0(2)

The enterprise name of the network trunk group associated with the peripheral
target.

Label Tab

The Label tab allows you to view (and create, delete, or edit, if you have maintenance access)
the properties of the selected label.

A label (or routing label) is a value that the Unified ICM system returns to a routing client to
map to a target, which, in this case, is the selected skill group on the selected peripheral. For a
full description of labels, see the "

The enterprise name of the routing client associated with the label.

The logger enforces the following rule: If a peripheral target (DNIS) is attached
to a route, the route must have its Service field populated.

The label value.

(drop-down list) The valid types depend on the type of routing client. Select
one valid type for your routing client. Check with your carrier for the latest

information about supported label types. Typical types are Normal, DNIS
Override, Busy, Ring, and Post-Query.

(optional) The customer associated with the label.

Additional information about the label.

Modifying, Defining, and Deleting Skill Groups

The following sections show you how to modify, define skill groups. For information on how
to delete a skill group or any of its records, see the "

How to Modify a Skill Group

To modify a skill group follow these steps:

Follow the steps for viewing a skill group. (See the "

"

section.)

Note: Once you have saved a skill group record to the Unified ICM database, you cannot update
the Peripheral field.

Edit the configuration information. (For field descriptions, see the "

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)