Cisco Cisco Unified Contact Center Enterprise 9.0(2)

Configuring Cisco Unified Intelligent Contact
Management Variables

There are two types of Unified ICM variables you can configure:

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Expanded Call Context variables

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User variables

This chapter contains the following topics:

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ECC (Expanded Call Context) Variables

Expanded Call Context (ECC) variables are variables that you define and enable in the
Configuration Manager to store values associated with the call. You can specify the variable
name and data type. The name must begin with the string 

. These are in addition to the

variables the system software defines for each call (PeripheralVariable1 through
PeripheralVariable10, CallerEnteredDigits, CallingLineID, etc.).

An ECC variable name can be up to 33 bytes long (1-32 usable characters ). Use the following
naming convention when creating an ECC variable:

In this syntax:

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<CompanyName> is the name of your company

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)